Customer support, simplified with AI.
Bring your customer conversations, support team and AI-powered assistance together in one workspace.
Customer: Hi, do you deliver on weekends?
- AI assistant
Yes. Orders placed before Friday at 5 pm can be delivered on Saturday. You can pick a day at checkout.
Answered from your knowledge base Customer: My last order arrived damaged. Can I get a replacement?
- Handed to Nadia from your team
- Nadia, support team
Sorry about that, Sam. I can send a replacement today. Could you share a photo of the parcel?
What Get Assist does
One inbox for your messages
Messages from your Facebook Page and Instagram professional account arrive in one place, so nothing is answered twice or missed.
Answers from your own knowledge
The AI replies using the information you give it, such as delivery times, policies and product details.
Your team takes over when needed
When a question needs a person, the conversation is handed to someone on your team with the full history.
How it works
- Step 1
Connect your channels
Connect your Facebook Page or Instagram professional account. You choose which accounts to connect.
- Step 2
Add your knowledge
Add the answers and policies your customers ask about most. This is what the AI works from.
- Step 3
AI drafts or sends answers
Decide whether the AI sends replies itself or drafts them for your team to check first.
- Step 4
Hand over to your team
Conversations that need a person move to your team, with the earlier messages still in view.
Channels
Get Assist connects to Facebook Messenger and Instagram Direct Messages. Each page below explains what access Get Assist asks for and why.
- Facebook MessengerPending Meta approval
- Instagram Direct MessagesPending Meta approval
Your data
Get Assist handles customer messages on behalf of the businesses that use it. Our Privacy Policy explains what we collect, why, and who it is shared with.
You can disconnect a Page or Instagram account at any time, and anyone can ask for their data to be deleted. The data deletion page explains how.
We do not sell customer data.
This website sets no cookies and uses no analytics.
Questions
Which messaging channels does Get Assist work with?
Facebook Messenger and Instagram Direct Messages. Both integrations are being prepared and will be offered to eligible customers when the necessary platform access and testing requirements are complete.
What kind of Instagram account do I need?
An Instagram professional account (business or creator). Personal accounts cannot be connected.
Does the AI reply without anyone checking?
Only if you set it up that way. The AI can draft answers for your team to review, and any conversation can be handed to a person.
How do I disconnect a Page or Instagram account?
You can disconnect it inside Get Assist, and you can also remove access from your own Facebook or Instagram settings. The Messenger and Instagram pages explain both.
How do I ask for my data to be deleted?
Follow the steps on our data deletion page. It also explains what happens if you messaged a business that uses Get Assist.
How much does Get Assist cost?
Pricing has not been published yet. Contact us and we will tell you what applies to your business.
Talk to us about your support inbox
Tell us how your team handles customer messages today, and we will tell you whether Get Assist fits.